Today Is Your Final Chance To Book A Pass For Just £299! Leveraging Growth Opportunities & Emerging Trends In Customer Behaviours & Automation For Customer-First & Value-Adding Digital Transformation & Innovation In Financial Services
Customer Trends, Expectations & Journeys AI Value & Benefits Transformation Choreography, Methodologies & Legacy ✓ Cultural Transformation Digital & App Design & Usability Open Banking  Data Strategies Digital Payments Today  Financial Capability Sustainable Banking The Future Of Work, Challenger Banks & Disruptors. A One-Day, Financial Services-Led Virtual Conference & Networking Event, 16th September 2021

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08.30 Log In & Explore The Virtual Platform

08.40 GIC Welcome

08.50 Morning Chair’s Opening Remarks

David Thomson, Senior Product Owner, Lloyds Banking Group 

CUSTOMER TRENDS, EXPECTATIONS & JOURNEYS – DOUBLE PERSPECTIVE

09:00 Add Value & Deliver Seamless & Innovative Customer Journeys Based On Today’s Changed Customer Trends & Expectations

09.00 Perspective One

 

09.20 Perspective Two

Mercedes Clark Smith, Head of Design and Validation Retail Experience, National Savings & Investment

AI VALUE & BENEFITS – PANEL DISCUSSION

09:40 The True Value Of AI & Real-Life Applications That Enhance Customer & Colleague Experience

Shnay Chohan, Senior AI Product Manager, NatWest Group

 

 

Sarah Greasley, Chief Technology Officer, Architecture CoE Lead, Direct Line Group

 

 

Matthew Weil, Head of Product, VoiceSage

 

Pierre du Rostu, Head of Innovation, AXA XL

 

 

10.10 Bonus Session Reserved For Exclusive Conference Partner

10.25 Morning Refreshment Break With Informal Networking

TRANSFORMATION CHOREOGRAPHY & LEGACY – Case Study

10.55 Best-Practice Methodologies For Strategically Upgrading Legacy Systems & Practices To Implement Digital Transformation

10.55 Perspective One

Sol Enenmoh, Head of Digital Transformation, Vanquis Bank

 

 

 

11.15 Perspective Two

Bhavik Mohandas, Director of Product Management, American Express

TRANSFORMATION CHOREOGRAPHY & LEGACY – DOUBLE PERSPECTIVE

11.35 Overcome Colleague Hesitancy Around Change, Innovation & Digitisation To Achieve Business-As-Usual In A Post-Pandemic World

Christopher Williamson, Head of IT Delivery, first direct

OPEN BANKING

11.55 How Can We Leverage Greater Connectivity To Harness The True Value Of Open Banking For Companies & Customers?

Jonathan Holman, Head of Digital, Santander Corporate & Commercial

 

 

12.15 Bonus Session Reserved For Exclusive Conference Partner

DIGITAL & APP DESIGN & USABILITY – DOUBLE PERSPECTIVE

12.30 Overcome Reduced Customer Loyalty With User-Centred Products & Apps Which Reduce Friction & Boost Engagement

12.30 Perspective One

Richard Beaumont, Director of Design, Direct Line Group

 

 

12.50 Perspective Two

Srivigneshwar Prasad, Senior Product Designer, Portify

 

 

13.10 Morning Chair’s Closing Remarks 

13.15 Lunch Break & Informal Networking

INFORMAL BREAKOUT DISCUSSIONS – NETWORKING

12.15 Discuss Critical Topics & Solutions With Your Industry Peers

A) Digital Inclusion

Sol Enenmoh, Head of Digital Transformation, Vanquis Bank

 

 

B) Sustainability

Lydia Malakis, Senior Advisor, Gossmann & CIE Group

 

 

C) Future Of Advice

Paul Selman, Senior Digital Product Owner, M&G

 

 

D) Insurtech

14.00 Afternoon Chair’s Opening Remarks

David Thomson, Senior Product Owner, Lloyds Banking Group

DATA STRATEGIES

14.05 Collect, Harness & Leverage Data To Power Your Digital Transformation & Innovation

Eddie Yanez, Head of Digital & AI Strategy, AIG

The Developer Experience In Financial Services

14.25 In Today’s Age, Financial Services Companies Are Having To Transform Into Tech Companies. Developers Are The New Rock Stars Of Banking. But What Does This Mean For Your Business?

Lisa Fraser, Executive Director (VP) UX Research, Goldman Sachs

 

 

Lorisa Dubuc, Executive Director (VP) Head of User Research, Goldman Sachs

 

 

14.45 Bonus Session Reserved For Exclusive Conference Partner

NATWEST DIGITAL TRANSFORMATION – SUSTAINABLE BANKING

15.00 How Are NatWest Harnessing Digital Technology To Drive Climate Transformation?

Kari-Anne Clayton, Head of Transformation & Strategy – Retail Banking Digital & Technology, NatWest

 

 

15.20 Afternoon Refreshment Break With Informal Networking

BUILD FINANCIAL CAPABILITY & BRIDGE THE DIGITAL DIVIDE – PANEL DISCUSSION

15.50 The True Value Of AI & Real-Life Applications That Enhance Customer & Colleague Experience

With Covid-19 accelerating digital inequalities, find solutions for customers limited by digital device access, ability, mobile data allowance and smartphone capabilities
How are you digitising customer journeys and applications to make them increasingly accessible to your most vulnerable customers?
How can digital technologies be harnessed to encourage customers to address their financial wellbeing and build their financial literacy and capability?
Proactive, preventive innovations and early intervention tools to save your customers from falling into financial hardship

Kat Mann, Savings & Investment Specialist, Nutmeg

 

 

Mercedes Clark Smith, Head of Design and Validation Retail Experience, National Savings & Investments

 

 

Ullas Kishore, Senior Manager, Transformation Strategy, Lloyds Banking Group

 

 

Paul Selman, Senior Digital Product Owner, M&G

 

 

Carl Spilker, EVP of Analytics & Advisory, GDS Link

 

 

 

DIGITAL TRANSFORMATION & INNOVATION – CASE STUDY

16.20 Set-Up, Set-Backs & Success: The Vision & Strategies That Define & Drive Your Digital Transformation & Innovation Journey

Speaker To Be Announced
16.40 Bonus Session Reserved For Exclusive Conference Partner

CUSTOMER TRENDS, EXPECTATIONS & JOURNEYS

16.55 Add Value & Deliver Seamless & Innovative Customer Journeys & Experiences Based On Today’s Changed Customer Trends & Expectations

Paul Selman, Senior Digital Product Owner, M&G

FUTURE OF WORK & CHALLENGER BANKSPANEL DISCUSSION

17.55 Innovate & Overcome The New Challenges In A Digital-First World As We Move Towards Post-Pandemic “Business As Usual”

Amy Brettell, Head of Customer, UK Claims, Zurich Insurance Group

 

 

Christopher Williamson, Head of IT Delivery, first direct

 

 

Bhavik Mohandas, Director of Product Management, American Express

 

 

17.45 Closing Remarks & Close Of Conference

 

Now Is Your Chance To Get Involved In The Digital Transformation & Innovation In Financial Services Conference!

Can You Help Financial Services Professionals Boost Their Digital Transformation & Innovation To Improve Customer Experience & Deliver Seamless Journeys? For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@digitalfinanceconference.com.

Here’s What Previous Sponsors Of Recent Digital Finance Conferences Have To Say:

“Really useful networking experience meeting new prospects and strengthening relationships with existing clients.” ServiceTick

“Excellent. Great delegates. Keep up the good work Highly recommend!” Maru/edr

“Engaging and insightful content.” VoiceSage