Auriga is a leading supplier of software and technological solutions for the banking and payments industries, and a specialist provider of innovative omnichannel solutions to banks and other financial institutions. Its solutions, deployed on over 70% of Italian ATMs, are founded on modern architecture and improve time to market for new services while lowering costs, protecting critical devices from cyber-attacks, and building long-term competitive advantage. Auriga is a global company with a direct presence in Italy, UK, France, Spain, Germany and Mexico, and expanding operations in Western and Eastern Europe, Latin American (LATAM) and Asia-Pacific (APAC).
Cowry Consulting is one the world’s leading Behavioural Science consultancies and we’re on a mission to make businesses as human as humanly possible.
We specialise in the financial services, retail and utilities sectors and use behavioural science to add the human touch to
businesses, transforming the customer and employee experience. With a deep understanding of how we all make decisions and think,
Cowry uses behavioural science to help you create elegant and effective experiences for your customers and employees.
We deliver transformational results for our clients, such as Amazon, HSBC, Standard Life, Fidelity, Legal & General, SSE / OVO, Tesco, Walmart, O2, Sky and others.
To date, we’ve helped them improve their customer service, remodel their communications, optimise their UX and improve their health & safety. After conducting a friction audit of your challenge, our team of Behavioural Designers and Choice Architects translate these into fluent behavioural designs. We use the latest thinking in behavioural science which together we practically apply to your business. We are a team of behavioural economists, psychologists and cognitive scientists with a passion and skill for behaviour change. If you would like to know more, please get in touch for a chat about how we can collaborate.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
ieDigital is a solution provider for financial institutions and other financial services providers. Our banking software platform makes banking easy for your customers. The Interact Application Suite lets your customers apply for products quickly, access accounts at a glance, self-serve, make secure payments and chat online.
Kontent by Kentico is the leading cloud-based headless CMS for marketers and developers. Kontent’s intuitive authoring platform enables content teams to plan, create, and collaborate on content in real time. APIs deliver clean, structured content that can be pulled into any experience and technology stack. Companies across a wide range of industries have built their online experiences with Kontent, including Konica Minolta, Zurich Insurance, PPG, Oxford University, and Vogue. Additionally, Kontent is regularly included in key industry reports published by Gartner and Forrester Research and is a leader in the G2 Enterprise Grid for Headless CMS.
View our product ebook here.
Lightico is an award-winning SaaS platform that empowers businesses to accelerate customer journeys. With the Lightico Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time — straight from the customer’s smartphone. As a result, businesses enjoy faster and shorter sales and servicing cycles, boost NPS, and significantly improve their completion rates.
Today’s client engagement activities are stuck in the chaos of fragmented silos — requiring significant manual intervention. Moxo provides a OneStop Client Hub for managing client interactions through modern digital automation. Businesses can streamline deadline-driven client interactions, including account onboarding, account servicing, exception handling.
Moxo powers client interaction workflows across a diverse set of industries including financial services, consulting, legal, accounting, healthcare, and more. Our customers include companies like Citibank, FIS, Standard Chartered, Raiffeisen Bank, BNP Paribas, and more.
Our team has a rich history of pioneering in the engagement space: Moxo’s co-founder and CEO, Subrah Iyar, was the co-founder and CEO of Webex, and Moxo’s co-founder and CTO, Stanley Huang, held senior engineering management positions at Cisco Systems and WebEx.
Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. With its innovative approach based on empathy and technology, Odigo enables brands to connect through the crucial human element of interaction, while also taking full advantage of the potential of digital. A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.
Palantir Technologies is a software company that builds enterprise data platforms for use by organisations with complex and sensitive data environments. More than 2500 Palantir employees work in offices around the globe, including approximately 600 employees in London.
Since its launch, Palantir’s core commercial product, Palantir Foundry, has reshaped how some of the world’s most influential institutions engage with, leverage and protect their data. We are proud to count the likes of the NHS, BP and hundreds of other major organisations at the root of the UK economy among our long-term partners our valued partners. Within financial services, Foundry has found transformative applications across the financial ecosystem – from retail banks to insurance providers – helping them drive business growth while saving time, money, and regulatory headaches.
Foundry is highly adaptable, open and interoperable, with the power to create novel operational and analytic workflows wherever it’s deployed. Our technology lets businesses generate immediate value through a wide range of use cases, including:
- Delivering next-generation banking experiences throughout the customer lifecycle
- Managing and optimising hyperpersonalised marketing campaigns using AI & ML
- Strengthening their defences against economic crime and anticipating future threats
- Ensuring the most sensitive data is protected and aligns with current and emerging data protection regulations
Our technology is designed to empower humans, not replace them. Together with our customers, we seek out the most important problems facing the financial services industry today and equip those responsible for solving them.
To learn more, visit www.palantir.com.
Founded in 2008, Unblu is a privately held Swiss company that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touchpoints and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Our customers can leverage their existing investments in the digital channels, increase the number of customer interactions and reduce the total cost of ownership.
Verint is a passionate community discovering new possibilities in customer engagement technology. We’ve been the industry pace setter for over 25 years, with significant experience in financial services and deep accumulated knowledge from processing nearly 10 billion interactions annually.
Our digital-first applications provide consumers with a choice of engagement channels and empower your workforce to support customers as they shift channels for convenience.
Financial services firms today are challenged by new workforce dynamics, dozens of customer engagement channels, diverse customer journeys and millions of interactions – all with the same team and resources. This creates an Engagement Capacity Gap™. Verint’s digital-first technology closes the gap created when an organisation lacks the resources to deliver the desired customer engagement. Verint solutions strike the balance between automation and human touch, so that organisations can scale with digital and self-service solutions while still delivering informed, real people to support consumers.
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VoiceSage is a global cloud communication platform providing conversational messaging solutions for many industries, with its headquarters in Ireland. Using machine learning and artificial intelligence techniques, we help companies increase customer engagement and have better brand-customer communications to achieve their desired outcomes.
We aim to be the market leading provider of self-service, intelligent mobile solutions to medium to large enterprises around the world. Our solutions are differentiated by voice, virtual assistants, chatbots, and rich messaging technologies; enabling cross-channel customer service for inbound and outbound contact. These are served by our global customer support and sales teams who makes your needs their top priority.