Power Exceptional Experiences & Drive Efficiencies With Strategic, Customer-Centric Digital & Self-Service Strategies & Innovations In Financial Services

Digital Channels ■ AI & Automation – Cloud & RPA ■ Customer Insights, Expectations & Journeys ■ Digital Payments ■ Digital Currencies & Crypto ■ Leveraging New Technologies ■ Increasing Self-Service Uptake ■ Customer Data Strategies ■ Sensitive, Critical, Vulnerable & Complex Customers ■ Metaverse ■ Regulatory Updates ■ Consumer Duty

21 Digital Finance & Self-Service Leaders Deliver Customer-Centric Insights To Power Digital Innovations & Drive Efficiencies In Just One Day!

1

AI, Automation, Cloud & RPA - High-Impact & User-Friendly:

Explore real-life application and extract real value from AI to power digital finance, self-service and business efficiencies

2

Power Customer-Centric & Consistent Journeys:

Adapt to changing consumer demands and expectations by maximising insights to reinvent the digital finance customer experience

3

Leverage New, Cutting-Edge Technologies:

Harness brand new technologies to deliver seamless digital finance experiences and power capabilities and efficiencies

4

Optimise & Connect Digital Channels

Craft a seamless omnichannel to improve ease of access, agility and customer satisfaction

5

Digital Payment Efficiencies - Streamline & Level-Up!

Brand new, secure and fit-for-future frameworks which keep up with changing trends, demands and expectations

6

Digital Currencies, Crypto & The Metaverse:

Evaluate the impact, update your systems and equip your digital strategies to prepare for the rapid acceleration of digital currencies

7

Sensitive, Critical, Vulnerable & Complex Customers:

Build accessibility and sensitivity into strategies and strike the right balance between digital and human to ensure all customers are supported

8

Maximise Customer Data For Targeted Experiences!

Unlock meaningful insights, streamline customer journeys and support digital change by capturing and translating data into actionable insights

9

Drive Forward Self-Service Adoption:

Empower and encourage your customers to self-serve with established and accessible digital services

10

Tackling Incoming Regulatory Updates:

Confidently implement new digital finance frameworks within the code of compliance by overcoming limitations evaluating impact

11

Prioritise, Meet & Deliver On Consumer Duty:

Ensure client-centric, fair and meaningful support strategies with maximum impact

PLUS!

  • Revised & Refreshed Agenda for 2023 – Future of Customer-Centric Digitalisation
    • Brand-New Case Studies From Standard Chartered Bank & Generali
    • Brand-New Speaker Line Up Featuring Market Leading Brands Including Financial Conduct Authority, American Express, NatWest Group, HSBC & Many More!

  • 3 Interactive Panel Discussions
    • Emerging New Technologies
    • AI & Automation – Cloud & RPA
    Financial Conduct Authority, American Express, NatWest Group, HSBC & Many More!
    • Sensitive, Critical, Vulnerable & Complex Customers

Don’t Just Take Our Word For It…

The Customer-Centric Digital Innovations In Financial Services Conference At A Glance...

21

Finance Leaders

11

Advanced Topics

100%

Satisfaction Rate At Our Last Event

1

Unmissable, Inspiring Day!

Partner The Customer-Centric Digital Innovations In Financial Services Conference!

Can You Help Financial Services With Their Digital & Self-Service Solutions? For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@digitalfinanceconference.com

Group Discounts Available

Send 4 attendees to the Customer-Centric Digital Innovations in Financial Services Conference for the price of 3. Or send 3 and get your third place half price. Call the team on +44(0) 203 479 2299 to claim your discount. This applies to brands only, not agencies and suppliers and cannot be used in conjunction with any other discounts, including early bird offers

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